©Reuters. Microsoft's (MSFT) AI companion Copilot garners mixed reactions from early users
Early adopters of Microsoft (MSFT) Copilot are expressing mixed feelings about the long-awaited AI companion.
As an AI-enabled feature integrated into Microsoft's (NASDAQ:) core applications (Word, Outlook, Teams, etc.), Copilot leverages the same technology that powers OpenAI's ChatGPT to summarize email, draft text, and naturally Perform tasks such as generating documentation from a language. Language prompts.
The concept has generated considerable interest, with many employees eager to participate in the trial phase, but actual performance has raised questions about whether the service is worth the money. .
At a subscription cost of $30 per user per month, the tool's limitations in applications like Excel and PowerPoint, and occasional errors in the output, caused some early users to reconsider.
“I can't say I'm prepared to spend $30 per user for every user in my company,” said Sharon Mandel, chief information officer at networking hardware company Juniper Networks. The company has been testing Copilot since November.
For example, there have been cases of “hallucinations'' in which AI generates false or fabricated information, undermining its reliability in important tasks.
Despite these challenges, Microsoft initially expressed strong interest in Copilot, highlighting its potential to transform workplace productivity.
The integration of this feature with Teams garnered mainly positive feedback, especially for generating meeting summaries and benefiting those who are unable to participate in real-time due to geography or scheduling.
“CoPilot needs to be successful for the stock to work,” said an analyst at RBC Capital.
“We have moved from talking about AI to applying AI at scale,” they added.
