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Houston – Sunnova Energy International Co., Ltd. . (NYSE: NYSE:), a company specializing in adaptive energy services, has named Paul Matthews as its new executive vice president and chief operating officer, effective today. Mr. Mathews, who has been with Sunnova since January 2023, previously held the role of Executive Vice President, Services and Supply Chain.
Under Matthews' leadership, Sunnova has seen significant improvements in customer service and operational efficiency, including a 75% reduction in service backlogs, a 79% reduction in the average age of service work, and a 46% year-over-year reduction in escalated services. It was done. customer complaints.
Mr. Matthews has nearly 20 years of experience at UPS, where he held various senior positions, including President of US Industrial Engineering and President of Engineering, Strategy and Planning. His tenure at UPS was marked by strategic and operational advances aimed at reducing costs and increasing efficiency.
Sunnova CEO William J. (John) Berger praised Mr. Matthews' outstanding leadership and customer-centric approach. Mr. Berger expressed his confidence in Matthews' ability to drive the company towards increased efficiency and innovation, in line with Sunnova's strategic objectives.
In his new role, Mr. Matthews will oversee several key departments within Sunnova, including field services, supply chain, procurement, industrial engineering, customer care, real estate, quality assurance/quality control, fulfillment, software, and business technology. Masu. He aims to continuously improve customer service and operational leverage.
Commenting on his new role, Mr. Matthews emphasized his commitment to leading Sunnova's team in delivering on its customer service promise and achieving its strategic goals.
Headquartered in Houston, Texas, Sunnova aims to provide homeowners and businesses with accessible, reliable, and affordable clean energy solutions. The company's adaptive energy platform is designed to support customers' energy independence.
This news is based on a press release statement from Sunnova Energy International Inc.
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