The Dallas-based mortgage servicer and originator with millions of customers announced it suffered a cyberattack this week.
Mortgage giant Mister Cooper Group (formerly Nationstar Mortgage) said on Tuesday that an unauthorized third party had gained access to certain technology systems and that it has launched an investigation and is working to restore the systems as soon as possible. Ta.
Cooper said they are alerting customers via email, website, social posts and phone calls. The company said it is actively investigating this incident to determine whether customer information was compromised and will notify customers if they are affected and provide privacy services.
Customers who attempt or are required to pay will not incur any fees, penalties or negative credit reports to resolve the issue, the company said. Cooper will not be able to process payments while the system is down.
“Following the detection of the incident, we instituted containment measures to protect our systems and data and initiated response steps, including shutting down certain systems as a precautionary measure,” a company spokesperson said. dallas morning news on mail.
“We value our customers and take their data privacy very seriously, and we have launched an investigation with the assistance of leading cybersecurity experts and notified law enforcement agencies.”
Mr. Cooper services loans to 4.3 million customers, according to the company's third-quarter earnings report on Oct. 25. The company's origination business funded more than 12,000 loans from July to September.
