Patients using MedCenter remote pharmacy dispensing kiosks [Video still: MedAvail]
ATM machines changed banking by making money accessible in places where there were no banks. Phoenix-based pharmacy technology startup MedAvail aims to do the same in pharmacies with its innovative robotic pharmacy dispensing kiosks. The kiosks allow pharmacies to quickly and easily fill prescriptions “anytime, anywhere” wherever a kiosk is located. And now, a Dallas pharmacy has signed up to help roll out kiosks in Texas.
Oak Lawn Pharmacy, which has been in business since 2014 and is located on Lemon Avenue, has partnered with Phoenix-based MedAvail Holdings to deploy 10 of the company's M4 MedCenter kiosks “throughout Texas.”
MedCenter Remote Pharmacy Dispensing Kiosk [Video still: MedAvail]
Under the agreement, Oak Lawn Pharmacy will install at least two kiosks in 2023, with the remainder expected to be installed within the next two years. According to MedAvail, Oak Lawn will provide funding to establish the MedCenters.
Daniel Hayek, President of Oak Lawn Pharmacy. He says his team is “constantly looking for ways to improve the patient experience.”
“Deploying additional med centers in Texas, especially in rural areas, will be truly transformative,” Hayek added in a statement. “Oak Lawn Pharmacy is committed to providing safe, fast, and efficient remote kiosk pharmacy dispensing to communities across the state, and we are proud to fund this effort.”
Mark Doerr, CEO of MedAvail, said in a statement that the company is partnering with Oak Lawn Pharmacy to expand its presence in the Dallas-Fort Worth metropolitan area, where it already operates a significant number of MedCenters. We look forward to further strengthening our business.”
MedAvail says its kiosks are currently being used in “both primary care and urgent care settings, as well as federally qualified health centers.”
How the kiosk works
Viewing the MedCenter Remote Pharmacy Dispensing Kiosk Interactive Screen [Video still: MedAvail]
Patients can visit a MedCenter kiosk, enter their prescription and ID, and speak to a trained medical professional via a built-in handset, providing increased privacy. “Minimal screen visibility” for pharmaceuticals enhances the privacy of transactions. A medical professional will confirm that the drug is in stock at the kiosk.
An “advanced robotic picking and labeling system” then collects and prepares the medication inside the kiosk. At that time, patients can ask questions about their medications if necessary.
Robotic selection of medications within MedCenter's remote pharmacy dispensing kiosk [Video still: MedAvail]
After the patient pays for the drug with a credit card, the medical professional approves the release of the drug. “No medication is discharged from the system without visual her QA and pharmacist approval,” he says of MedAvail.
A sliding door on the front right side of the kiosk opens to reveal medications and a printout of patient information and instructions.
According to the company, MedCenter is HIPAA and PCI compliant, with the added guarantee that “uncollected printouts will be disposed of in a secure box after distribution.”
How kiosk inventory works
An employee refills medication inside a MedCenter remote pharmacy dispensing kiosk. [Video still: MedAvail]
To restock or restock one of the MedCenter kiosks, employees enter the secure kiosk using an ID card and keycode combination. Employees then replenish the medicines sold by the machines so they are available to the next patient who needs them.
MedAvail says product lots and expiration dates are tracked, and drug recalls can be done at the “push of a button” to identify whether a product has been discarded.
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